Shipping Conditions

For deliveries to EU countries, DPD is the standard shipping provider, with DHL used in exceptional cases.
Deliveries outside the EU are generally handled by DHL.
Orders can usually be tracked using a tracking number, which will be automatically sent to the email address provided during checkout once the order has been handed over to the shipping provider.

Delivery Times & Delays

The stated delivery times are estimates and may vary depending on the destination country, customs clearance, or seasonal fluctuations.
Orders placed on weekends or public holidays will be processed on the next working day.

Customs & Import Fees (Important for Non-EU Countries)

If the order value exceeds the duty-free threshold of the respective non-EU country, additional customs duties or taxes may apply. These charges are not included in the shipping costs and must be paid by the recipient.

Returns & Return Shipping Costs

If a return is necessary, the customer is responsible for the return shipping costs.
Please contact us via email at info@rooibostee.shop before returning an item to ensure a smooth process.

Island Surcharge

For deliveries to islands, shipping providers apply an additional freight charge (island surcharge), which is not included in the stated shipping costs.
Please contact us in advance to inquire about the exact island surcharge for your delivery.

Important Information on Undeliverable Shipments

If a shipment is returned to us due to an incorrect address, failed delivery attempts, or refusal of acceptance by the recipient, the customer is responsible for the reshipping costs. Further information can be found in our Terms & Conditions (T&Cs).

Contact for Shipping Issues

If your order has not arrived or is delayed, please contact us via email at:
📧 info@rooibostee.shop